Carrollton, TX
Full-time


Hospice Source, a leading national provider of Durable Medical Equipment to hospice patients, is seeking an experienced Technical Product Delivery Engineer to join our growing organization. Come be a part of a great team as we work to continue our mission of providing compassionate care to every patient, every time.

What You’ll Do:

  • Develop and maintain a deep understanding of HMS Digital application
  • Support HMS Digital application rollout internally and externally
  • Provide frontline technical support to internal and external users
  • Execute fixes with internal and external users and communicate to and train other support staff
  • Participate in application development and deployment meetings and planning sessions
  • Serve as a liaison between the application development team and the training/business readiness team for all matters related to HMS Digital
  • Identify development issues related to application performance and user experience and communicate those issues to development and/or training resources for resolution
  • Document and escalate application issues and recommended solutions for resolution
  • Identify training needs and work with training/business readiness staff to coordinate training documentation development and develop training needs and timelines
  • Assist in the development of and validation of internal and external training material related to HMS Digital and other applications
  • Conduct live training events via webinar for internal and external users and provide escalation feedback to development and training/business readiness team
  • Other duties may be assigned.

What You Will Bring:

  • Education: Bachelor’s degree in computer science, Management Information Systems, in a related field or equivalent experience and education combination.
  • Five years of experience providing technical and software client support and solutions
  • Self-starter with some expertise in data systems (learning, adapting, and bringing excellence and experience to task)
  • Ability to optimize workflows, understand data flow, requirements for a logistics, supply-chain, delivery ecosystem.
  • Detail oriented with an eye to optimization of existing systems and bringing state-of-the-art solutions.
  • Understand excel and how to bring excel workflows into a more automated process.
  • Excellent communication, organizational, and analytical skills.

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