The customer service is why we wanted to work with Hospice Source rather than other companies.
Hospice Source has online software that is so easy to use our nurses order right from their visits, on either laptops, iPad, or even their phones.
The onboarding process to Hospice Source was successful and seamless. Training was informative and our agency felt very supported by the Hospice Source team during the transition.
The technician was so kind, compassionate, and patient. But I was even more impressed because he talked to my mom even though she is not communicative. He included her and recognized her humanity. He did a wonderful job setting up the equipment and even more impressive job instructing her on everything.
The patient’s wife was having a hard time when the DME was being delivered and was crying. The technician stopped everything and gave her a hug and said a prayer with her, she was over the moon. Hospice Source makes our agency look so good, keep up the excellent service gentlemen!
The ordering software is so user friendly and informative. We have seen a drastic improvement!
Thanks to technician's compassion, willingness, eagerness and genuine concern, he made me feel at ease the moment he start setting up the equipment and assured me that everything would be just fine.
I have had the opportunity to work with the leadership and operations teams of Hospice Source. With over 20 locations in 3 states we partnered with Hospice Source because of their commitment to service, user-friendly online portal and reporting, and competitive pricing structure. Their service levels have far surpassed those we were receiving from our previous national provider.
The driver was fantastic, he helped accommodate the family so well and was absolutely outstanding. Everyone is this company has done more in three days then what most do in months. You are all wonderful.
Switching DMEs doesn’t have to be difficult. We’ve created an industry-leading transition plan to ensure success and uninterrupted patient care.